Support
We're here to help.
Questions about installing AnswerShelf, running a scan, publishing a Fix Pack, or your subscription? Reach out and a real person will get back to you.
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We typically reply within 1 business day. Include your store's myshopify.com URL so we can help faster.
Common questions
How do I install AnswerShelf?+
Install it from the Shopify App Store listing. It runs inside your Shopify admin — no code or developer required. After install, run a catalog scan to score your products.
Will AnswerShelf change my store without my approval?+
No. Every Fix Pack is a draft until you review the before/after diff and approve it. The fields you approve are written as structured metafields in a dedicated
answershelf namespace. The same approval can update primary-image alt text and, when description publishing is enabled, a clearly-marked, reversible facts block. Your theme and page layout are never modified.How does billing work?+
AnswerShelf is billed through Shopify App Pricing, so charges appear on your regular Shopify invoice. You can view or cancel your plan any time from Settings → Apps and sales channels in your Shopify admin. Publishing to your store requires an active subscription.
What happens to my data if I uninstall?+
When you uninstall, we delete your store’s session, entitlement, usage, score-run, llms.txt, and product-drift records. AnswerShelf does not access, request, or store customer personal data. See our Privacy Policy for full details.
How much of my catalog does the AI Shelf Score cover?+
One score run covers up to 100 products on Starter, 500 on Growth, or 1,000 on Scale. The score and visibility bands describe the products in that run; they are not an uncapped whole-catalog score or a guarantee of placement in an AI result.
What are prompt tests?+
Simulated buyer questions — up to eight per product — run against your product data and graded pass, partial, or fail, showing the evidence found and missing. They let you verify a fix worked before and after publishing.
I hit a plan limit. Can I upgrade?+
Yes. Choose a higher plan from the pricing screen in the app or the App Store listing. Usage limits reset at the start of each calendar month. Email us if you need a custom volume.